Why rent with Flexiway - Frequently Asked Questions
WHAT DO I NEED TO KNOW AT THE END OF MY AGREEMENT?
What happens at the end of my rental agreement?
Once you come to the end of your rental agreement with Flexiway, there are a number of options available to you:
- Double Time: Extend the term of your computer Rental Agreement by paying the Extend Optional Payment (equivalent to one monthly rental payment). If you choose this option you don’t have to pay any further rental payments during the Double Time period^.
- Own the Equipment: Make Flexiway an offer to purchase all or some of the leased equipment which we may accept or reject^.
- Update and Double Time: Update to new computer equipment and extend (double) the term of your Rental Agreement by paying the Extend Optional Payment^.
- FlexiKeep: Pay an optional payment equivalent to one monthly rental payment and keep the rental equipment forever ^.
- Return Equipment: Return the equipment to us at the end of your Agreement with no more to pay. See clause 15 of the Terms and Conditions for full details^.
To choose any of the end of term options you can:
- Call 1300 889 921
- Email info@flexigroup.com.au
- Write to Flexiway, Locked bag 2345, St Leonards NSW 1590
What happens if I don’t choose an end of term option?
If no end of term option is elected at the end of the agreed term, the Rental Agreement will defer to a month-to-month arrangement. Monthly rental payments will continue as set out on the signature page, until the equipment is either returned or an end of term option elected.
How do I upgrade the performance of the equipment?
If you want to modify the equipment to improve its performance, you must receive our written consent. Simply notify us beforehand by calling 1800 240 102 or by email to info@flexigroup.com.au or by mail to Flexiway, Locked bag 2345, St Leonards NSW 1590
What happens if I can no longer meet my payment obligations?
If you are having difficulties meeting your payment obligations, you can call Flexi on 1800 647 461 to discuss your options.
How do I arrange the Double Time option?
To choose an end of term options you can:
- Call 1300 889 921
- Email info@flexigroup.com.au
- Write to Flexiway, Locked bag 2345, St Leonards NSW 1590
Check out all end of term options.
Do I own equipment at the end of the Agreement?
If you would like to own your rental equipment at the end of your agreed term, you can make Flexi an offer to purchase the equipment. Flexi is not obliged to accept your offer, however if we do, our obligations under the Protect and Equipment Loaner program will cease. To make us an offer to purchase the equipment, you can:
- Call 1300 889 921
- Email info@flexigroup.com.au
- Write to Flexiway, Locked bag 2345, St Leonards NSW 1590
Check out all end of term options.
Can I pay out my Agreement early?
Yes – at any time throughout the lease term you can end the Agreement by negotiating a payout with our friendly customer service team. See clause 11 of the Terms and Conditions for full details on how the Early Termination amount is calculated.
What is the procedure for making a formal complaint?
Our award winning and dedicated customer service team is available 7 days a week to deal with any customer concerns or issues. We genuinely want to hear suggestions for improvement and be given the opportunity to resolve any situations or complications that may arise. Please also see our formal customer complaint procedure for further information.
† Flexiway provides a 3 months Swap period for computer technology on all terms. Flexiway Electrical provides a 3 month Swap period for electrical equipment on a 12 month term and a 6 month Swap period for electrical equipment on all other terms
^ See product terms and conditions
